Why do I see the error "IBAN must look like..." when entering an IBAN?

When entering beneficiary details or initiating a payment, you may encounter the error message:
"IBAN must look like..."

This usually happens due to one of the following reasons:

1. Incorrect IBAN Format

Please double-check that the IBAN you've entered is correct and matches the official format of an International Bank Account Number (IBAN). Even a small typo can trigger this error.

2. Non-IBAN or Domestic Account Number (BBAN)

If you are sure the account number is correct, it’s likely that:

• The beneficiary account belongs to a country that does not use IBANs
• Or you are trying to enter a domestic bank account number (BBAN) instead of an IBAN

In such cases, our system may not accept the input through the standard interface.

✅ What to Do

If you are attempting to pay a beneficiary in a non-IBAN country or using a BBAN, please contact our support team. The Payments team can manually process the transaction on your behalf.

To assist you quickly and accurately, please send:

1. A screenshot of the error
2. The following transaction details:

• Amount to be sent
• Beneficiary name
• Beneficiary SWIFT/BIC code
• Beneficiary address
• Beneficiary account number (IBAN or BBAN)
• Currency
• Payment reference/description

You can reach out via the Help section in your Payset account or submit a request here.