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General Questions

How to avoid delays when supporting documentation is required
To avoid delays when supporting documentation is required, you have thre...
How do I download my account statement?
To download an account statement from your Payset account, follow the fo...
How do I view and share my account details?
Once you have an account, you can view your account details from your da...
How do I change my password?
To change the password for your Payset account, follow the four steps be...
What do I do in case of a suspected fraud or scam?
At Payset, we take any potential instance of fraud extremely seriously. ...
How many IBANs can a business account have?
Each Payset business account is typically assigned one primary IBAN duri...
Can I link my Stripe account to my Payset account?
Yes, you can link your Stripe account to your Payset account. This conne...
Can I get an MT103 or UETR confirmation for my transaction?
Yes, we can provide MT103 or UETR confirmations for eligible outgoing tr...
Does Payset support direct debit?
At this time, Payset does not offer a direct debit option. However, we u...
Why do I see the error "IBAN must look like..." when entering an IBAN?
When entering beneficiary details or initiating a payment, you may encou...
Can I link my PayPal account with my Payset account?
Yes, you can link your PayPal account to your Payset account to withdraw...
Why is my account suspended?
At Payset, account suspensions are only carried out after a thorough int...
Login page isn’t working? – Clear your cache and cookies (last 24h)
If the Payset login page isn't working properly, the issue is often due ...
Can I use MobilePay with my Payset account?
At this time, MobilePay is not compatible with Payset accounts. However,...
Can I link my Payoneer account with my Payset account?
Yes, you can link your Payset account to Payoneer, but only if your Pays...
Does Payset offer debit cards?
At Payset, we provide business accounts with dedicated IBANs in multiple...
Can I get an IBAN from a specific country (e.g. Great Britain, Germany)?
At Payset, we offer multi-currency accounts with access to IBANs or acco...
I want an account manager to review my fees
If you would like to have your current fee plan reviewed, our Success te...
How do I set up a meeting with a Payset specialist?
Payset offers one-on-one consultations with our payment experts to anyon...
Why does Payset require additional documentation for my transactions?
At times, we may ask for additional documentation when you initiate new ...
Can I access my Payset account on my mobile phone?
Yes. Payset's web-based application is also fully mobile responsive. All...
To/from what countries can I make local payments in the domestic currency?
With your Payset account, you can send/receive payments locally to or fr...
How do I contact client support?
Payset offers numerous ways to get in touch with client support. Choose ...
How do I download a reference letter to provide to my bank?
  If your bank has requested a reference letter with your Payset account...
How is Payset regulated?
Payset is regulated as an authorised electronic money institution by the...
What is a multi-currency account and what are the benefits over a traditional bank account?
A multi-currency account allows you to hold multiple currencies in one a...
What currencies does Payset support?
Currency support at Payset: Incoming and outgoing transfer options Payse...
What are the accepted countries for transactions?
Please find below a list of accepted countries for payments to/from a Pa...