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Payset
General Questions
General Questions
How to avoid delays when supporting documentation is required
To avoid delays when supporting documentation is required, you have thre...
April 17, 2025 22:53
How do I download my account statement?
To download an account statement from your Payset account, follow the fo...
April 17, 2025 23:07
How do I view and share my account details?
As soon as we open your Payset account, you will receive an email with a...
November 07, 2024 23:38
How do I change my password?
To change the password for your Payset account, follow the four steps be...
April 17, 2025 22:56
What do I do in case of a suspected fraud or scam?
At Payset, we take any potential instance of fraud extremely seriously. ...
October 29, 2024 17:35
Can I link my Stripe account to my Payset account?
Yes, you can link your Stripe account to your Payset account. This conne...
June 12, 2025 19:37
Can I get an MT103 or UETR confirmation for my transaction?
Yes, we can provide MT103 or UETR confirmations for eligible outgoing tr...
June 11, 2025 14:59
Does Payset support direct debit?
At this time, Payset does not offer a direct debit option. However, we u...
June 01, 2025 16:47
Why do I see the error "IBAN must look like..." when entering an IBAN?
When entering beneficiary details or initiating a payment, you may encou...
June 01, 2025 16:44
Can I link my PayPal account with my Payset account?
Yes, you can link your PayPal account to your Payset account to withdraw...
June 01, 2025 16:26
Why is my account suspended?
At Payset, account suspensions are only carried out after a thorough int...
June 01, 2025 16:22
Login page isn’t working? – Clear your cache and cookies (last 24h)
If the Payset login page isn't working properly, the issue is often due ...
June 01, 2025 16:14
Can I use MobilePay with my Payset account?
At this time, MobilePay is not compatible with Payset accounts. However,...
June 01, 2025 16:07
Can I link my Payoneer account with my Payset account?
Yes, you can link your Payset account to Payoneer, but only if your Pays...
June 01, 2025 16:05
Does Payset offer debit cards?
At Payset, we provide business accounts with dedicated IBANs in multiple...
June 02, 2025 19:53
Can I get an IBAN from a specific country (e.g. Great Britain, Germany)?
At Payset, we offer multi-currency accounts with access to IBANs from a ...
June 12, 2025 20:08
I want an account manager to review my fees
If you would like to have your current fee plan reviewed, our Success te...
June 01, 2025 14:23
How do I set up a meeting with a Payset specialist?
Payset offers one-on-one consultations with our payment experts to anyon...
February 13, 2025 18:01
Why does Payset require additional documentation for my transactions?
At times, we may ask for additional documentation when you initiate new ...
April 17, 2025 22:58
Can I access my Payset account on my mobile phone?
Yes. Payset's web-based application is also fully mobile responsive. All...
November 15, 2024 13:59
To/from what countries can I make local payments in the domestic currency?
With your Payset account, you can send/receive payments locally to or fr...
November 18, 2024 17:44
How do I contact client support?
Payset offers numerous ways to get in touch with client support. Choose ...
April 17, 2025 23:05
How do I download a reference letter to provide to my bank?
If your bank has requested a reference letter with your Payset account...
October 29, 2024 15:45
How is Payset regulated?
Payset is regulated as an authorised electronic money institution by the...
November 08, 2024 14:37
What is a multi-currency account and what are the benefits over a traditional bank account?
A multi-currency account allows you to hold multiple currencies in one a...
May 31, 2025 19:02
What currencies does Payset support?
Currency support at Payset: Incoming and outgoing transfer options Payse...
May 31, 2025 18:44
What are the accepted countries for transactions?
Please find below a list of accepted countries for payments to/from a Pa...
June 02, 2025 20:08