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General Questions

How to avoid delays when supporting documentation is required
To avoid delays when supporting documentation is required, you have thre...
How do I download my account statement?
To download an account statement from your Payset account, follow the fo...
How do I view and share my account details?
As soon as we open your Payset account, you will receive an email with a...
How do I change my password?
To change the password for your Payset account, follow the four steps be...
What do I do in case of a suspected fraud or scam?
At Payset, we take any potential instance of fraud extremely seriously. ...
How do I set up a meeting with a Payset specialist?
Payset offers one-on-one consultations with our payment experts to anyon...
Why does Payset require additional documentation for my transactions?
At times, we may ask for additional documentation when you initiate new ...
Can I access my Payset account on my mobile phone?
Yes. Payset's web-based application is also fully mobile responsive. All...
To/from what countries can I make local payments in the domestic currency?
With your Payset account, you can send/receive payments locally to or fr...
How do I contact client support?
Payset offers numerous ways to get in touch with client support. Choose ...
How do I download a reference letter to provide to my bank?
  If your bank has requested a reference letter with your Payset account...
How is Payset regulated?
Payset is regulated as an authorised electronic money institution by the...
What is a multi-currency account and what are the benefits over a traditional bank account?
A multi-currency account allows you to hold multiple currencies in one a...
What currencies does Payset support?
Payset supports the following currencies for the below-listed transactio...
What are the permitted jurisdictions?
Please find below a list of the permitted jurisdictions for payments to/...