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  1. Payset Help Center
  2. General Questions

General Questions

How to avoid delays when supporting documentation is required
To avoid delays when supporting documentation is required, you have thre...
April 17, 2025 22:53
How do I download my account statement?
To download an account statement from your Payset account, follow the fo...
April 17, 2025 23:07
How do I view and share my account details?
As soon as we open your Payset account, you will receive an email with a...
November 07, 2024 23:38
How do I change my password?
To change the password for your Payset account, follow the four steps be...
April 17, 2025 22:56
What do I do in case of a suspected fraud or scam?
At Payset, we take any potential instance of fraud extremely seriously. ...
October 29, 2024 17:35
Can I link my Stripe account to my Payset account?
Yes, you can link your Stripe account to your Payset account. This conne...
June 12, 2025 19:37
Can I get an MT103 or UETR confirmation for my transaction?
Yes, we can provide MT103 or UETR confirmations for eligible outgoing tr...
June 11, 2025 14:59
Does Payset support direct debit?
At this time, Payset does not offer a direct debit option. However, we u...
June 01, 2025 16:47
Why do I see the error "IBAN must look like..." when entering an IBAN?
When entering beneficiary details or initiating a payment, you may encou...
June 01, 2025 16:44
Can I link my PayPal account with my Payset account?
Yes, you can link your PayPal account to your Payset account to withdraw...
June 01, 2025 16:26
Why is my account suspended?
At Payset, account suspensions are only carried out after a thorough int...
June 01, 2025 16:22
Login page isn’t working? – Clear your cache and cookies (last 24h)
If the Payset login page isn't working properly, the issue is often due ...
June 01, 2025 16:14
Can I use MobilePay with my Payset account?
At this time, MobilePay is not compatible with Payset accounts. However,...
June 01, 2025 16:07
Can I link my Payoneer account with my Payset account?
Yes, you can link your Payset account to Payoneer, but only if your Pays...
June 01, 2025 16:05
Does Payset offer debit cards?
At Payset, we provide business accounts with dedicated IBANs in multiple...
June 02, 2025 19:53
Can I get an IBAN from a specific country (e.g. Great Britain, Germany)?
At Payset, we offer multi-currency accounts with access to IBANs from a ...
June 12, 2025 20:08
I want an account manager to review my fees
If you would like to have your current fee plan reviewed, our Success te...
June 01, 2025 14:23
How do I set up a meeting with a Payset specialist?
Payset offers one-on-one consultations with our payment experts to anyon...
February 13, 2025 18:01
Why does Payset require additional documentation for my transactions?
At times, we may ask for additional documentation when you initiate new ...
April 17, 2025 22:58
Can I access my Payset account on my mobile phone?
Yes. Payset's web-based application is also fully mobile responsive. All...
November 15, 2024 13:59
To/from what countries can I make local payments in the domestic currency?
With your Payset account, you can send/receive payments locally to or fr...
November 18, 2024 17:44
How do I contact client support?
Payset offers numerous ways to get in touch with client support. Choose ...
April 17, 2025 23:05
How do I download a reference letter to provide to my bank?
  If your bank has requested a reference letter with your Payset account...
October 29, 2024 15:45
How is Payset regulated?
Payset is regulated as an authorised electronic money institution by the...
November 08, 2024 14:37
What is a multi-currency account and what are the benefits over a traditional bank account?
A multi-currency account allows you to hold multiple currencies in one a...
May 31, 2025 19:02
What currencies does Payset support?
Currency support at Payset: Incoming and outgoing transfer options Payse...
May 31, 2025 18:44
What are the accepted countries for transactions?
Please find below a list of accepted countries for payments to/from a Pa...
June 02, 2025 20:08

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