- -

General Questions

How to avoid delays when supporting documentation is required
Option 1 If you are expecting an incoming transfer from a new counterpar...
How do I download my account statement?
1. From the Home section of your account dashboard, select the account y...
How do I view and share my account details?
As soon as we open your Payset account, you will receive an email with a...
How do I change my password?
1. In the upper left corner of your account dashboard, click the downwar...
What do I do in case of a suspected fraud or scam?
At Payset, we take any potential instance of fraud extremely seriously. ...
Why does Payset require additional documentation for my transactions?
At times, we may ask for additional documentation when you initiate new ...
Can I access my Payset account on my mobile phone?
Yes. Payset's web-based application is also fully mobile responsive. All...
To/from what countries can I make local payments in the domestic currency?
With your Payset account, you can send/receive payments locally to or fr...
How do I contact client support?
Option 1. The help page in your account dashboard There, you'll find nu...
How do I download a reference letter to provide to my bank?
  If your bank has requested a reference letter with your Payset account...
How is Payset regulated?
Payset is regulated as an authorised electronic money institution by the...
What is a multi-currency account and what are the benefits over a traditional bank account?
A multi-currency account allows you to hold multiple currencies in one a...
What currencies does Payset support?
Payset supports the following currencies for the below-listed transactio...
What are the permitted jurisdictions?
Permitted jurisdictions apply to where funds originate and/or where a pa...