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Payset Help

Affiliates
How do I use my affiliate dashboard?

General Questions
How to avoid delays when supporting documentation is required
How do I download my account statement?
How do I view and share my account details?
How do I change my password?
What do I do in case of a suspected fraud or scam?
Can I link my Stripe account to my Payset account?
See all 27 articles

Setting Up an Account
What are the accepted nationalities and residencies for UBOs, Directors and Authorized Persons?
What if my company doesn’t have a website?
What are the accepted nationalities and residencies for UBOs, Directors and Authorized Persons?
Is my company's country of incorporation accepted for a Payset account?
What to do once your account goes live (new clients)?
Why did I receive the notification "This phone number is already in use"?
See all 14 articles

Managing Your Account
How can I remove a user or member from my Payset account?
Why am I not receiving the 6-digit SMS (OTP) verification code?
How do I add or manage new payment beneficiaries?
How do I add new currencies to my account?
Where can I find my pricing plan/account fees?
Can I suspend my account?
See all 13 articles

Sending Money
Under what name will my transfer show to the recipient?
What does the "Pending" or "Rejected" status mean for my transaction?
Why was my transaction rejected?
Can I cancel a transaction/payment after I send it?
How do I transfer funds locally?
How do I make repeat payments?
See all 16 articles

Receiving Money
Do I get a Danish account number? Will wires to this account be local?
Which countries can no longer receive local USD transfers via ACH or FedWire?
How do I receive funds into my Sparkasse account?
What are the restricted countries that I cannot send/receive funds to or from?
How do I locate and share my Payset ID to receive funds from another Payset client?
Can I make a payment request from within my account?
See all 12 articles

Holding Money
How does Payset hold my money?
What fees am I charged for holding funds in my Payset account?
Are there any holding limits?
How does Payset secure my money?

Currency Exchange
What currencies can I exchange?
Does Payset provide real-time exchange rates?
What are the fees for currency exchange with Payset?
Is there a minimum or maximum amount of funds I can exchange?
How do I exchange currencies?

Cryptocurrency
Can I transfer funds from a cryptocurrency exchange to my Payset account?