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Payset Help

Affiliates
How do I use my affiliate dashboard?

General Questions
How to avoid delays when supporting documentation is required
How do I download my account statement?
How do I view and share my account details?
How do I change my password?
What do I do in case of a suspected fraud or scam?
How do I set up a meeting with a Payset specialist?
See all 15 articles

Setting Up An Account
Why did I receive the notification "This phone number is already in use"?
Are there any fees associated with opening an account?
What if my country or currency is not yet supported?
How can I pay the account setup fees?
Is my business eligible?
I have not received the account activation link.
See all 9 articles

Managing Your Account
How do I add new currencies to my account?
Where can I find my pricing plan/account fees?
Can I suspend my account?
Why am I receiving the message "The account is not ready yet"?
Why am I receiving the message "Something went wrong"
How do I manage multiple payment accounts from one dashboard?
See all 10 articles

Sending Money
Can I cancel a payment after I send it?
How do I transfer funds locally?
How do I make repeat payments?
How do I make bulk payments?
How to use your IFX (Bank) wallet
How to transfer funds internally (from one wallet to another)
See all 13 articles

Receiving Money
Which countries can no longer receive local USD transfers via ACH or FedWire?
How do I receive funds into my Sparkasse account?
What are the restricted countries that I cannot send/receive funds to or from?
How do I locate and share my Payset ID to receive funds from another Payset client?
Can I make a payment request from within my account?
Do I need to do anything before receiving a large transfer?
See all 11 articles

Holding Money
How does Payset hold my money?
Which currencies can I hold in my Payset account?
What fees am I charged for holding funds in my Payset account?
Are there any holding limits?
How does Payset secure my money?

Currency Exchange
What currencies can I exchange?
Does Payset provide real-time exchange rates?
What are the fees for currency exchange with Payset?
Is there a minimum or maximum amount of funds I can exchange?
How do I exchange currencies?

Cryptocurrency
Can I transfer funds from a cryptocurrency exchange to my Payset account?