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Payset Help

Affiliates
How to Onboard Clients Without Giving Your Team Access to Your Affiliate Account
How to view and manage your referred clients
Understanding your referral account homepage and commissions
How do I reset my password in my referral account?
How to manage user info and two-step authentication
How do I log in to my affiliate account?
See all 7 articles

General Questions
How to avoid delays when supporting documentation is required
How do I download my account statement?
How do I view and share my account details?
How do I change my password?
What do I do in case of a suspected fraud or scam?
What is the IBAN Validation Tool (and how do I use it)?
See all 30 articles

Setting Up an Account
Can I open an account if my company is incorporated in the United States?
What are the accepted nationalities and residencies for UBOs, Directors and Authorized Persons?
What if my company doesn’t have a website?
Is my company's country of incorporation accepted for a Payset account?
What to do once your account goes live (new clients)?
Why did I receive the notification "This phone number is already in use"?
See all 13 articles

Managing Your Account
How to Link Your Payset IBAN to Shopify to Receive Payouts
How to Link Your Payset Account to Your NemKonto
How do I add new members to my account?
How can I assign roles (give permissions) to users in my Payset account?
How do I change my personal details (e.g., email address, phone number)?
How do I deactivate, activate, or remove a user from my Payset account?
See all 18 articles

Sending Money
What Countries Are Part of the SEPA Zone?
Why do we require a payment confirmation when investigating a missing payment?
What is the “Duplicate Request Detected” error when confirming a transaction?
What is the Verification of Payee (VoP) / Confirmation of Payee (CoP) feature?
Under what name will my transfer show to the recipient?
What does the "Pending" or "Rejected" status mean for my transaction?
See all 20 articles

Receiving Money
Why do we require a payment confirmation when investigating a missing payment?
Informing Us About an Upcoming Incoming Payment
Receiving International Payments to Your Payset ClearBank Account (CB)
Which countries can no longer receive local USD transfers via ACH or FedWire?
How do I receive funds into my Sparkasse account?
What are the restricted countries that I cannot send/receive funds to or from?
See all 14 articles

Holding Money
How does Payset hold my money?
What fees am I charged for holding funds in my Payset account?
Are there any holding limits?
How does Payset secure my money?

Currency Exchange
What currencies can I exchange?
Does Payset provide real-time exchange rates?
What are the fees for currency exchange with Payset?
Is there a minimum or maximum amount of funds I can exchange?
How do I exchange currencies?

Cryptocurrency
Can I transfer funds from my Payset account to a cryptocurrency exchange?
Can I transfer funds from a cryptocurrency exchange to my Payset account?