What happens after I apply for an account?

What comes next depends on the route shown when you submitted your application. Both routes end with the same opening payment and account access.

If you were invited to register (most businesses)

1. Register on the Payset platform using the link on your screen and in our email.
2. Complete your application on the platform and upload your documents.
3. Our compliance team will review your application.
4. Once your application is complete, we'll send you a bill for your account opening fee (see Paying your opening payment).
5. When the payment arrives, we give you access to your account.

If you were invited to book a call

1. Book a 20-minute intro call with a Payset specialist. You'll get a confirmation email, and you can reschedule from it.
2. On the call, we confirm your monthly volumes, currencies, and how you'll use the account.
3. We send you a pricing proposal to review and sign electronically.
4. Once signed, you receive a link to complete your onboarding on the platform.
5. After the compliance review, we send the bill for your opening payment. When it arrives, your account opens.

Didn't book a call? A specialist may phone you to find a time that suits you.

How long does it take? 

Onboarding usually moves as fast as your documents do. If we need anything extra, we'll email you; requests not answered within 30 days may carry a fee.

Questions? 

Reply to any of our emails, or contact support Monday to Friday, 9 am to 5 pm CEST, through the Help Center, WhatsApp, or Telegram.