Account Pricing and Application FAQ

Is there a sign-up fee? 

No. You pay an application fee only once your application is successful, as part of your opening payment.

Why do I pay three months in advance? 

The first three months of your monthly fee are paid with your application fee to secure your account. Regular monthly billing starts in month four.

Can I apply as an individual or sole trader? 

Not at the moment. We onboard registered companies only.

My company is in the United States. How do I apply? 

Register directly at app.payset.io/register.

My company is outside the UK and EU. Which plan can I choose? 

You're welcome to apply. You can choose Scale or Bespoke, and the application fee is €960.

What counts as monthly volume? 

Everything you send plus everything you receive in a month, converted to EUR.

What happens if my business grows? 

We review your plan as your volume grows and may move you to the plan that fits it better. We tell you before any change, and we never move you down without asking.

Why might my per-payment fees differ from the pricing page? 

Minimum and maximum fees depend on your risk score, which is set during our compliance review and reviewed over time. Higher-risk businesses may pay a minimum per payment.

How does currency exchange pricing work? 

The more you exchange, the lower your rate. Your proposal or plan confirms your rates.

What is a complex structure? 

A group or ownership structure that needs extra review, for example, several layers of owners or entities in different countries. It adds €480 to the application fee. We tell you before billing if it applies.

Can I get the application fee back? 

No, the application fee is non-refundable.

How do I close my account, and is there a fee? 

Closing costs one monthly fee. Closing within your first 12 months costs the difference between 12 months of fees and what you've paid.

I applied twice by mistake. Is that a problem? 

No. You can tell us which application to keep by replying to any of our emails.