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Managing Your Account

How can I remove a user or member from my Payset account?
If you'd like to remove a user or member from your Payset account, we're...
Why am I not receiving the 6-digit SMS (OTP) verification code?
If you’re not receiving the 6-digit code via SMS when attempting to log ...
How do I add or manage new payment beneficiaries?
To add a new beneficiary (payee) to your account or manage your existing...
How do I add new currencies to my account?
You can now instantly add new currency wallets to your account directly ...
Where can I find my pricing plan/account fees?
Your up-to-date pricing plan is now available to view directly in your a...
Can I suspend my account?
Yes. If you know you will not be using your Payset account for a certain...
Why am I receiving the message "The account is not ready yet"?
The error message "The account is not ready yet" will appear if you try ...
Why am I receiving the message "Something went wrong"
This is a 404 error message that can occur for a few reasons.  If you ar...
How do I manage multiple payment accounts from one dashboard?
Payset allows you to manage multiple accounts from the same online dashb...
I've forgotten my password/my password expired
If you forgot your password or if it has expired, please click the “Forg...
How do I close an account?
We're here to assist you with closing your Payset account should you no ...
How do I change my personal details (e.g., phone number, email address)?
Please get in touch with one of our agents via the Help page in the clie...
How do I set up two-factor authentication?
Below are the steps to successfully set up two-factor authentication for...