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Managing Your Account

How to Link Your Payset IBAN to Shopify to Receive Payouts
If you operate an e-commerce business using Shopify, you can receive you...
How to Link Your Payset Account to Your NemKonto
If you wish to link your Payset account to your NemKonto, you can do so ...
How do I add new members to my account?
If you'd like to give another team member or your accountant access to y...
How can I assign roles (give permissions) to users in my Payset account?
How to Assign Unique Roles to Users in Your Payset AccountWe’re excited ...
How do I change my personal details (e.g., phone number, email address)?
If you need to update your personal details on your Payset account, here...
How do I deactivate, activate, or remove a user from my Payset account?
If you have admin access to your Payset account, you can now deactivate,...
Why am I not receiving the 6-digit SMS (OTP) verification code?
If you’re not receiving the 6-digit code via SMS when attempting to log ...
How do I add or manage new payment beneficiaries?
To add a new beneficiary (payee) to your account or manage your existing...
How do I add new currencies to my account?
You can now instantly add new currency wallets to your account directly ...
Where can I find my pricing plan/account fees?
Your up-to-date pricing plan is now available to view directly in your a...
Can I suspend my account?
Yes. If you know you will not be using your Payset account for a certain...
Why am I receiving the message "The account is not ready yet"?
The error message "The account is not ready yet" will appear if you try ...
Why am I receiving the message "Something went wrong"
This is a 404 error message that can occur for a few reasons.  If you ar...
How do I manage multiple payment accounts from one dashboard?
Payset allows you to manage multiple accounts from the same online dashb...
I've forgotten my password/my password expired
If you forgot your password or if it has expired, please click the “Forg...
How do I close an account?
We're here to assist you with closing your Payset account should you no ...
How do I change my personal details (e.g., phone number, email address)?
Please get in touch with one of our agents via the Help page in the clie...
How do I set up two-factor authentication?
Below are the steps to successfully set up two-factor authentication for...